Privacy Policy

1. Introduction

This Privacy Policy explains how Sparkle Hub ("we", "us", "our") collects, uses, shares, and protects your personal data when you use our platform, websites, and services (the "Platform"). We are committed to handling your data responsibly and in accordance with the Nigeria Data Protection Act (NDPA) and the regulations of the Nigeria Data Protection Commission (NDPC).

By using the Platform, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

We collect the following categories of personal data:

• Account data — name, email address, phone number, and password.
• Order data — pickup and delivery addresses, items, special instructions, and service preferences.
• Payment data — transaction records and payment confirmations (processed via secure third-party providers).
• Communications — messages, support requests, and feedback you send us.
• Usage data — device information, IP address, browser type, and how you interact with the Platform.

3. How We Use Your Data

We use personal data to:

• Create and manage your account.
• Process, fulfil, and deliver your orders.
• Provide customer support and respond to your requests.
• Send service updates, confirmations, and important notices.
• Prevent fraud, secure the Platform, and enforce our terms.
• Comply with legal, accounting, and tax obligations.
• Improve our services and, where permitted, send marketing communications.

4. How We Share Your Data

We may share personal data with:

• Vendors and delivery partners — only as needed to fulfil your order.
• Payment processors — to securely complete transactions.
• Service providers — such as cloud hosting, analytics, and communications tools.
• Authorities — where required by law, regulation, or valid legal process.

5. Business Transfers

Data may transfer as part of a merger, acquisition, or sale of assets, subject to confidentiality protections.

We do not sell personal data to third parties for their independent marketing purposes.

6. Data Retention

We retain personal data while your account is active and for a reasonable period after for legal, accounting, dispute-resolution, and tax purposes. Order/transaction records are typically retained for at least 5 years per Nigerian financial recordkeeping requirements.

7. Data Security

We use encryption in transit, access controls, and secure hosting designed to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the data we hold about you.
• Request correction of inaccurate data.
• Request deletion, subject to legal retention requirements.
• Withdraw consent at any time.
• Object to or restrict certain processing.
• Request a portable copy of your data.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

9. Cookies and Tracking Technologies

We use cookies to keep you logged in, remember preferences, understand Platform usage, and support fraud prevention. You can control cookies via browser settings; disabling some may affect functionality.

10. Children's Privacy

Sparkle Hub is not directed at children under 18. We do not knowingly collect data from children.

11. International Data Transfers

Where data is transferred outside Nigeria (e.g., cloud hosting), we apply NDPA-required safeguards, including contractual protections.

12. Vendor Responsibilities

Vendors receiving Customer data must use it solely to fulfil the relevant order, not for independent marketing without separate consent. Misuse may result in suspension or termination.

13. Changes to This Policy

Material changes will be notified via the Platform or email. Continued use after changes take effect means you accept the revised Policy.